Terms of Service

Agreement to Terms

By enrolling in Monotdissu Diplomatic English Academy ("Academy," "we," "our," or "us") programs or using our services, you ("Student," "you," or "your") agree to these Terms of Service. These terms establish a professional relationship based on mutual respect and diplomatic standards.

Our Services

Educational Programs

We provide specialized diplomatic English education including:

• Diplomatic protocol and communication training
• Embassy partnership programs
• Professional development courses
• Online learning platforms
• Certification and assessment services
• Networking and cultural events

Quality Standards

Since 1987, we have maintained excellence in diplomatic education. Our programs are designed to meet international standards and prepare students for professional diplomatic communication.

Student Responsibilities

Academic Conduct

Students must:

• Maintain professional behavior consistent with diplomatic standards
• Complete coursework and assessments honestly and on time
• Respect fellow students, instructors, and embassy partners
• Attend scheduled classes and participate actively
• Protect confidential information shared during programs
• Use Academy resources appropriately and responsibly

Code of Conduct

Students represent the Academy's values and must conduct themselves with dignity, respect, and professionalism. Discrimination, harassment, or behavior that disrupts the learning environment is strictly prohibited.

Payment and Fees

Tuition and Costs

All fees must be paid as outlined in your enrollment agreement. Payment terms, refund policies, and additional costs are clearly specified for each program.

Refund Policy

• Full Refund: Available within 14 days of enrollment for courses not yet started
• Partial Refund: Pro-rated refunds available within first 25% of course duration
• No Refund: After 25% course completion or for completed modules
• Special Circumstances: Medical or emergency situations considered individually

Intellectual Property

All course materials, curricula, and Academy resources remain our intellectual property. Students may use materials for personal learning but may not reproduce, distribute, or use them for commercial purposes without written permission.

Certificates and Credentials

Certificates are issued upon successful completion of programs. These credentials:

• Represent completion of Academy standards
• Are recognized by our embassy partners
• Require verification for replacement copies
• May be revoked for academic misconduct

Privacy and Confidentiality

We maintain strict confidentiality standards. Student information is protected according to our Privacy Policy and Australian privacy laws. Embassy partnerships may involve information sharing with explicit student consent.

Limitation of Liability

While we strive for excellence, the Academy's liability is limited to the fees paid for services. We are not responsible for career outcomes, visa applications, or diplomatic appointments, though we provide excellent preparation for such opportunities.

Termination

Student Withdrawal

Students may withdraw with written notice. Refunds are subject to our refund policy.

Academy Termination

We reserve the right to terminate enrollment for violation of these terms, academic misconduct, or behavior inconsistent with diplomatic standards.

Dispute Resolution

We encourage direct communication to resolve any concerns. Formal disputes will be handled through mediation and, if necessary, under Australian law in Perth, Western Australia.

Changes to Terms

These terms may be updated to reflect changes in our services or legal requirements. Students will be notified of significant changes with reasonable advance notice.

Contact Information

Australian Consumer Law

These terms operate alongside Australian Consumer Law. Nothing in these terms excludes, restricts, or modifies consumer rights that cannot be excluded under Australian law.

By enrolling in our programs, you acknowledge that you have read, understood, and agree to these Terms of Service.