Privacy Policy

Introduction

Monotdissu Diplomatic English Academy ("we," "our," or "us") is committed to protecting your privacy with the same level of confidentiality expected in diplomatic relations. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

Information We Collect

Personal Information

We may collect personal information when you:

• Enroll in our diplomatic English programs
• Contact us for consultations or inquiries
• Subscribe to our newsletters or updates
• Participate in embassy networking events
• Access our online learning platforms

This information may include:

• Name, contact information, and professional background
• Diplomatic or professional affiliations
• Educational background and language proficiency
• Payment information (processed securely)
• Learning progress and assessment records

Automatically Collected Information

We automatically collect certain information when you visit our website:

• IP address and geographic location
• Browser type and operating system
• Pages visited and time spent on our site
• Referring websites and search terms
• Device information and screen resolution

How We Use Your Information

We use your information to:

• Provide high-quality diplomatic English education
• Communicate course updates and important announcements
• Process payments and manage your account
• Track learning progress and provide personalized feedback
• Facilitate embassy networking opportunities
• Improve our services and develop new programs
• Comply with legal and regulatory requirements

Information Sharing

We maintain strict confidentiality standards and do not sell your personal information. We may share information only in these limited circumstances:

• Service Providers: Trusted partners who assist in delivering our services
• Embassy Partners: With your explicit consent for networking opportunities
• Legal Requirements: When required by law or to protect our rights
• Academic Records: For certification and accreditation purposes

Data Security

We implement diplomatic-level security measures to protect your information:

• Encrypted data transmission and storage
• Multi-factor authentication for staff access
• Regular security audits and updates
• Secure payment processing through certified providers
• Access controls limiting data access to authorized personnel

Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Opt-out of marketing communications
• Withdraw consent for data processing
• File complaints with privacy authorities

International Transfers

As a diplomatic academy with international connections, we may transfer information across borders for legitimate educational purposes. All transfers comply with applicable privacy laws and maintain appropriate safeguards.

Retention Period

We retain your information for:

• Academic Records: 7 years for certification purposes
• Payment Records: As required by financial regulations
• Marketing Data: Until you opt-out
• Website Analytics: 26 months maximum

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes through email or prominent website notices.

Contact Us

Australian Privacy Compliance

We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988. If you have concerns about our privacy practices, you may contact the Office of the Australian Information Commissioner (OAIC).